Account Locked Out

## Account Lockout Resolution Your account will automatically lock after 5 failed login attempts. ### Why Accounts Get Locked - Multiple incorrect password attempts - Expired password not updated in time - Sync issues between systems - Unauthorized access attempts ### Self-Service Unlock 1. Wait **15 minutes** \u2014 accounts auto-unlock 2. Try logging in again with the correct password 3. If forgotten, use the **"Forgot Password"** link ### Contact IT Support If still locked after 15 minutes: 1. Submit a ticket with subject **"Account Lockout"** 2. Include your username and approximate lock time 3. An agent will unlock and investigate ### Prevention - Use a password manager to avoid typos - Update password before expiry - Ensure Caps Lock is off - Check keyboard layout settings > **Note:** Repeated lockouts may indicate a syncing issue. Report it so we can investigate.