Multi-Factor Authentication Setup

## Setting Up Multi-Factor Authentication (MFA) MFA adds an extra layer of security to your account by requiring a second verification step. ### Prerequisites - A smartphone (iOS or Android) - Microsoft Authenticator app (recommended) or Google Authenticator ### Setup Steps 1. Log in to the **support portal** 2. Go to **My Profile** \u2192 **Security Settings** 3. Click **"Enable MFA"** 4. Scan the **QR code** with your authenticator app 5. Enter the **6-digit code** to verify 6. **Save your recovery codes** securely ### Using MFA After setup, you'll be prompted for a verification code each time you log in. Open your authenticator app and enter the current code. ### Lost Your Phone? Use a recovery code to log in, then reset MFA with a new device. If you don't have recovery codes, contact IT support with ID verification. > **Tip:** Store recovery codes in a password manager or printed securely \u2014 not on your phone!