Shared Mailbox Access

## Accessing a Shared Mailbox Shared mailboxes let teams monitor and respond to emails from a common address. ### Automatic Access If granted access, the shared mailbox appears in Outlook within 24 hours in your folder pane. ### Manual Addition 1. Right-click your email in the folder pane 2. Select **"Add shared folder"** or **"Open another mailbox"** 3. Type the shared mailbox name or email 4. Click **Add** ### Sending As Shared Mailbox 1. Start a **new email** 2. Click **From** \u2192 **Other Email Address** 3. Select the shared mailbox address 4. Compose and send ### Permission Levels - **Full Access:** Read, send, delete - **Send As:** Send appearing as the shared mailbox - **Send on Behalf:** Shows "sent on behalf of" > **Note:** Don't see an expected mailbox? Submit a ticket to verify permissions.